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cant read the serial code

Posted: Mon Aug 17, 2009 2:28 am
by spot133
hi. i baught anime studio a long time ago and i wanted to try using it again. but when i try to install it i cant read the serial code. i dont know if i am supposed to use caps or lower case, or to space the numbers apart or use hyphons or just type it all in. also, i dont know wheather or not to type an o or a 0?
can anyone help me out?

Posted: Mon Aug 17, 2009 2:43 pm
by jahnocli
Get in touch with Smith Micro. If you have a genuine product, they should have your details on file, and should be able to help you out.

Re: cant read the serial code

Posted: Mon Aug 17, 2009 3:13 pm
by tonym
Try copying and pasting the code from the email they sent (if you bought a downloaded version)--then everything should be perfect, whether you understand it or not.