Moho Forum

If you receive the dreaded "Please re-enter a good serial number" for MOHO 12 - and can't register the program, here is what is needed to be done: Re-input the serial number by TYPING it in - for some reason it will not except a copy paste. Hopefully this will help avoid the frustration I encountered during set up.

- Dremond

Often copying can catch and extra space character at the beginning or end.

In some cases you can copy and paste. In my job we use MOHO and we could copy and paste the serial number to get registered.

In the one I bought for home I had to write all serial number, even I got sure no space is when I copy. I already know that so when copy and paste and the software says the serial number is wrong, only need to tape it. That's it.

DremondB wrote:If you receive the dreaded "Please re-enter a good serial number" for MOHO 12 - and can't register the program, here is what is needed to be done: Re-input the serial number by TYPING it in - for some reason it will not except a copy paste. Hopefully this will help avoid the frustration I encountered during set up.

Thanks for reporting, DremondB. There is nothing specifically in the code to prevent copy and paste, so synthsin75 is probably correct. The code should be made smarter to remove any excess whitespace on either end of the serial if it is not doing that.

I can understand your frustration. In my testing, I activate/deactivate the app a number of times a month always cutting and pasting. It is not fun if you are forced to manually enter it.

emartin wrote:The code should be made smarter to remove any excess whitespace on either end of the serial if it is not doing that.

Hmmm. I copied spaces, tabs, and a newlines in the text field and I can't get it to duplicate in Moho 12.0. Looking at the code it does in fact try to remove all whitespace.

Are you maybe copying a period or a semicolon? Those will definitely trigger the validation error. The serial number should be 32 characters long and only consist of letters, numbers, and dashes.