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File is always missing

Posted: Fri Dec 02, 2016 6:54 pm
by Jkoseattle
Every time I open a specific project, I'm told a there is a file missing, and would I like to locate it manually. I go to locate it, it's right where it's supposed to be, and when I select it Moho is satisfied. Then next time I open the project, it again says it can't find the same file. Actually, this occurs with more than one project, and sometimes multiple files in a single project. In every case, the file hasn't been moved or renamed and is exactly where it's supposed to be.

If I say No, that I don't want to find it, then it tells me another file can't be found, and then another and another. As soon as I say Yes, I want to locate one manually, then it is able to find every other file after that.

When in the project, I go to Reveal Source Image, and the file location and name is always correct.

I should also add that I am accessing this project from multiple computers, and using OneDrive to store my projects. But since OneDrive isn't technically "cloud storage", and all the files in my OneDrive folder are technically locally stored, that shouldn't disqualify things.

Why is this happening and how can I fix it?

Re: File is always missing

Posted: Fri Dec 02, 2016 8:29 pm
by synthsin75
If your folder doesn't have the exact same path on each computer, Moho will not be able to find assets. If you do Gather Media to that folder, then the project and assets will be saved together, with relative paths instead of full paths. That should help Moho find the assets, even if the parent folder does not have the exact same path.

Re: File is always missing

Posted: Fri Dec 02, 2016 8:34 pm
by Jkoseattle
Tried that. Gather media does not fix it.

1. Opened project, prompted to find files it cannot find
2. Located the files exactly where they're supposed to be. Project opens fine
3. Selected Gather media, chose the same folder the .moho is in. Seems fine
4. Closed project
5. Immediately Re-opened project on the same computer. I'm told it cannot find the files again.

Re: File is always missing

Posted: Fri Dec 02, 2016 8:37 pm
by synthsin75
Is the folder your .moho project is in the OneDrive folder? If so, I have no idea what's wrong, I don't use OneDrive. If not, save the gathered project to the OneDrive folder.

Re: File is always missing

Posted: Fri Dec 02, 2016 8:48 pm
by Jkoseattle
I tried again, gathering media to my local C: drive and that worked. I then gather mediated back to OneDrive and everything saved ok. I'll bump this thread up again if I find further problems though, I'm not convinced it's over.

Re: File is always missing

Posted: Fri Dec 02, 2016 10:40 pm
by hayasidist
I've just had this (and a load of other referenced file "anomalies") -- I've logged a formal bug report.