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13.5 BUGS Where do we report them.
Posted: Thu Sep 23, 2021 5:09 am
by Jessie
Loaded 13.5
and encountered numerous problems.
Wondering how/where/who to report these issues.
Had to go back to 13 due to 13.5 acting so badly.
Love Moho hate bugs. Been doing visual effects
since 1977.
Re: 13.5 BUGS Where do we report them.
Posted: Thu Sep 23, 2021 6:39 am
by SimplSam
There are 2 routes:
1) -
Unofficial: Community & Occasional dev support
>
Bug Discussions forum
2) -
Official: Lost Marble support
>
Moho Support Center
You will typically get more discussion (and work-arounds) in the Unofficial channel, but you can raise tickets with the Official LM support portal.
You can also do both. But possibly better to discuss in the
Bug Discussions forum before screaming at Support - just in case the issue is known or already dealt with.
p.s. When you do report - you should also distinguish between using 13.5 (first) and 13.5.1 (latest) release.
Re: 13.5 BUGS Where do we report them.
Posted: Fri Sep 24, 2021 12:36 pm
by arglborps
Contact support, I've done that over the last month when I was working a lot on Moho.
The support guys are super responsive and when you report bugs they're really good at pinpointing the information they need.
It would be nice if there were a public bug tracker so you could avoid double reporting, something like Firefox Bugzilla, where you could also track which bugs are fixed, etc. But maybe in the future.
Re: 13.5 BUGS Where do we report them.
Posted: Fri Sep 24, 2021 1:37 pm
by Daxel
arglborps wrote: ↑Fri Sep 24, 2021 12:36 pm
It would be nice if there were a public bug tracker so you could avoid double reporting, something like Firefox Bugzilla, where you could also track which bugs are fixed, etc. But maybe in the future.
I like that idea.