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Customer Service Response Time

Posted: Thu Feb 12, 2026 1:37 pm
by Craig
Hello Moho users,

Has anyone recently tried to get in touch with customer service through sales@lostmarble.com? How long did it take you to receive a response? I've been waiting nine days so far, and have sent two follow-ups. It's a sales related question.

Thanks,
Craig

Re: Customer Service Response Time

Posted: Thu Feb 12, 2026 6:54 pm
by Belgarath
9 days seems unusual. If you want, you can pm me your email address and I can forward it to their sales team to look into. Maybe your emails are going to their spam (or maybe their responses are ending up in your spam, so check there if you haven't done so already).

Re: Customer Service Response Time

Posted: Thu Feb 12, 2026 6:56 pm
by Belgarath
Or if you don't want to pm me your email, you can open a support ticket with them at https://lostmarble.com/support/open.php to ask your question.

Mention you tried to contact sales@lostmarble.com but didn't hear back.