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How do I get my license information?
Posted: Wed Mar 18, 2026 1:18 pm
by ZebulonPi
I've apparently deleted the email that had my license file in it, and I can't seem to get the Support section of the website to respond at all (is it down? It spins and eventually times out).
I have it currently running on one machine, can I extract the license out of the running version to install it on a different machine?
Any help would be appreciated!
Re: How do I get my license information?
Posted: Wed Mar 18, 2026 2:24 pm
by Stan
In Moho 14.4 you can see your license number if you go to Help > Show Serial Number. If you're using Moho 13.5, go to Help > Welcome Screen, and the serial number will be displayed in the bottom right corner.
Re: How do I get my license information?
Posted: Wed Mar 18, 2026 3:32 pm
by Greenlaw
ZebulonPi wrote: ↑Wed Mar 18, 2026 1:18 pm
I have it currently running on one machine, can I extract the license out of the running version to install it on a different machine?
You can activate a license on up to three devices. For example, I use two activations: one for my desktop and one for my laptop so I can use Moho when I'm away from home. If you've used up your activations and need to move a license to another computer, you'll need to deactivate one; or you can deactivate ALL the current activations from the LM website, so you can start over.
I also suggest gathering all your software info in a separate document stored in a secure place, and not relying on email.
Hope this helps.
Re: How do I get my license information?
Posted: Thu Mar 19, 2026 5:53 am
by ZebulonPi
Stan wrote: ↑Wed Mar 18, 2026 2:24 pm
In Moho 14.4 you can see your license number if you go to Help > Show Serial Number. If you're using Moho 13.5, go to Help > Welcome Screen, and the serial number will be displayed in the bottom right corner.
This worked, thank you so much!
Re: How do I get my license information?
Posted: Thu Mar 19, 2026 5:55 am
by ZebulonPi
Greenlaw wrote: ↑Wed Mar 18, 2026 3:32 pm
ZebulonPi wrote: ↑Wed Mar 18, 2026 1:18 pm
I have it currently running on one machine, can I extract the license out of the running version to install it on a different machine?
You can activate a license on up to three devices. For example, I use two activations: one for my desktop and one for my laptop so I can use Moho when I'm away from home. If you've used up your activations and need to move a license to another computer, you'll need to deactivate one, or you can deactivate all the current activations from the LM website, so you can start over.
I also suggest gathering all your software info in a separate document stored in a secure place, and not relying on email.
Hope this helps.
I was less about running out of installations, and more about me being a bonehead and losing my activation email.
I agree fully that I shouldn't depend on email, I'm sure I'll be successful in getting all my important info off there THIS time, unlike all the OTHER times I've attempted it...
Thanks!