Anime Studio 8.2 Update available

InfoCentral · Post by **InfoCentral** » Fri Feb 17, 2012 4:35 am

It seems like they are acting as fast as they can to correct the problem.

Fahim · Post by **Fahim** » Fri Feb 17, 2012 9:03 pm

Hi Everyone,

Thank you for your patience. Here's the latest: FastSpring has notified us that this issue has been resolved.

If the issue still persists, please make sure to contact our tech support group:
http://www.smithmicro.com/support/contact.aspx

That way they can help you get the download, take note of the issue and let FastSpring know.

Regards,

Fahim

InfoCentral · Post by **InfoCentral** » Mon Feb 20, 2012 2:22 am

Great! Problem has been solved...

Barry Baker · Post by **Barry Baker** » Tue Feb 21, 2012 9:52 am

InfoCentral wrote:Great! Problem has been solved...

No it hasn't. Still doesn't work - I'm in France.

madrobot · Post by **madrobot** » Wed Feb 22, 2012 9:13 am

I am having the same issue

Barry Baker · Post by **Barry Baker** » Wed Feb 22, 2012 9:53 am

I contacted technical support and they added the update to my basket very quickly. It's strange that FastSpring can't solve the problem though.

madrobot · Post by **madrobot** » Wed Feb 22, 2012 11:29 pm

Thanks guys for the hot tip in this thread to try live chat support - I did so about 10 minutes ago and the issue was promptly resolved for me (put it in my cart as above.) The live chat thing is great, and again I was happy to see that Smith Micro had the presence of mind to have on the live chat info page their business hours and also their local time. Makes it very convenient for overseas users, and there are a lot of us.

The guy I spoke to on live chat said he'd report the issue to the website people. Issue being the update link takes me to a page with a "cart empty" error and a popup requesting licence number. Entering the licence number sends me back to smith micro homepage.