Anime Studio update 8.2 crashes constantly

tatrik · Post by **tatrik** » Sun Mar 25, 2012 8:23 pm

Hi.
I installed the latest version and it crashes constantly on Win7.
The error details:
Problem Event Name: APPCRASH
Application Name: Anime Studio Pro.exe
Application Version: 8.2.0.1
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.4940
Fault Module Timestamp: 4ca2ef57
Exception Offset: 0003bbbc
Exception Code: c0000005
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.1

jonbo · Post by **jonbo** » Sun Mar 25, 2012 8:36 pm

take a look at this, maybe its your problem

http://www.articlewritingclicks.com/Dll ... ir_it.html

tatrik · Post by **tatrik** » Sun Mar 25, 2012 8:54 pm

Thanks Jonbo. I've already done what it says. I used a system registry optimizer software to repair registry errors and reinstall dotnet 4 but the problem persists.

Fahim · Post by **Fahim** » Tue Mar 27, 2012 10:45 pm

I've sent this over to our support team to analyze, when we get an answer/solution... I will repost it up here.

Regards,

Fahim

tatrik · Post by **tatrik** » Wed Mar 28, 2012 9:33 pm

Thank you for your interest. We are now beginning a new project with Anime Studio. We have to decide which version (8, 8.1 or 8.2) should we use.

Fahim · Post by **Fahim** » Wed Mar 28, 2012 10:51 pm

Hi,

We are unable to reproduce this error. Can you please create a technical support ticket by visiting:

http://smithmicro.com/support/contact.aspx

When reporting this issue to our technical support team please describe in full detail the issues you are facing, as well, they will need some more info such as:

- have you installed a previous version of AS
- have you modified/changed any OS settings
- is the version you are using a trial version
- what sequence of events prompts the crash

Any info you can provide our team will be helfpul!

Regards,

Fahim

tatrik · Post by **tatrik** » Thu Mar 29, 2012 9:56 am

We are unable to reproduce this error. Can you please create a technical support ticket by visiting:

http://smithmicro.com/support/contact.aspx

When reporting this issue to our technical support team please describe in full detail the issues you are facing, as well, they will need some more info such as:

- have you installed a previous version of AS
- have you modified/changed any OS settings
- is the version you are using a trial version
- what sequence of events prompts the crash

I have already created a ticket (#120325-000079).
-Probably I did not install version 8 before installing this update. (I unistall version 8.2. Reinstall 8, then 8.01 and then 8.2. But the problem persists )
-Which OS settings can be related to this problem? Maybe softwares that I have installed changed some OS settings.
-I am using the full version
-Nothing spesific, it crashes randomly.

My computer is:
Intel Core i7 930 2.8 GHz 12GB Ram 64 Bit Windows 7 Ultimate SP1

The complete error signature is as follows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Anime Studio Pro.exe
Application Version: 8.2.0.1
Application Timestamp: 4f2afe92
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.4940
Fault Module Timestamp: 4ca2ef57
Exception Code: c0000005
Exception Offset: 0003bbbc
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1055
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I dont know if any other details that I can provide for this problem. I could not download this update(8.2.0.1) from Smithmicro site. Then I created a ticket and service team manually added the update to my account. The new update does not require a password contrary to previous updates. I dont know if there is a problem with the update that they send me. Thanks for your interest.

Fahim · Post by **Fahim** » Fri Mar 30, 2012 6:53 pm

Tatrik,

Based on your feedback and the PM that you sent me - You've identified that a 3rd party script, downloaded from LM, is causing the crash. Unfortunately, our tech support team does not have the man power to be able to verify/modify 3rd party scripts. I would recommend contacting the author of the script and see if they've updated it.

Apologies for any inconvenience this has caused you.

By the way, one of our QA engineers is playing around with the files you sent me, if there is anything he comes across I will post up here.

Regards,

Fahim

tatrik · Post by **tatrik** » Sat Mar 31, 2012 12:39 pm

Thank you very much.

JaMike · Post by **JaMike** » Sat Mar 31, 2012 6:26 pm

Fahim wrote: a 3rd party script, downloaded from LM, is causing the crash. Unfortunately, our tech support team does not have the man power to be able to verify/modify 3rd party scripts. I would recommend contacting the author of the script and see if they've updated it.

Hmmm, this is a bit worrying.

I would say it IS Smith Micro's problem, because scripts should not be able to crash the software they are running in - they should cause an error message to be printed, or give unexpected results, but NEVER crash.

And if I read this correctly, it's a version problem, so that it works on older versions but not 8.2? Again, Anime Studio should handle this with an error, NOT by crashing.

At the very least, you should say what script it is and warn other people that it is incompatible, or tell them what not to do.

Now people are going to be scared of running 3rd party scripts in their workflows - so professionals won't want to use them, and especially animation studios.

It just seems like Smith Micro is washing their hands of the problem, and blaming the script programmer - and these scripts are what makes Anime Studio usable for a lot of people. That's a bit of a slap in the face.

Sorry for the rant, but I don't want to see Smith Micro becoming an evil $mith Micro.