Anime Studio Pro 10 crashing before opening

[rboechat]

Peter,

you are a genius!
Thanks!

[PeterL]

Peter,

you are a genius!
Thanks!

Ah... Not really , but thanks anyway

Hope this works for everyone else too.

Peter

[Distinct Sun]

Hey Guys!
Glad you found a workaround, but I just heard this has been fixed on the backed ( or they think it has)
It is 10:00AM in California -8GMT
Anyone still having a crash after this time with Analytics checked?
Thanks!
Jason-

[Fahim]

Hi All,

I am really sorry for any inconvenience this issue has caused you. We've been notified by our partner that the issue has been solved... again. If you'd like to confirm just to help us out that would be great.

Regards,

Fahim

[PeterL]

Just tried with Analytics checked and it seems to work ok again.
Good job

Peter

[mozza]

This seems to be okay for me using the original 10.1.1 version (rather than the logging version that Jason sent through, which I'm guessing won't be necessary if it's been fixed server side?).

Good work everyone in finding workarounds/the final fix

[llamapixel]

Confirmed & working here as well on snow leopard even

https://www.dropbox.com/s/uu990yhr6wxn3 ... h.jpg?dl=0

[Fahim]

Thanks guys! I totally appreciate you helping us address this issue.

[Distinct Sun]

Correct. no need to use the logging version. They had fixed it just after I had sent the link for it.
Thanks for bringing this issue to our attention and working with us to solve the issue.
Its great to have support like this from you guys!
Sorry again for any issues this hiccup caused.
... back to making vectors move!

[llamapixel]

Thankyou for the swift support as well guys.

It's very rare to see a nice communication post like this in a forum amidst all the in fighting and arguing you sometimes get in other places not mentioned..

Kudos blokes

[Nicohk92]

I received some great personnal support on this issue. Just thought I would mention it here. Thanks again

[animando11]

Is this problem fixed? I have the same problem: crash before opening!
Matt

[PeterL]

Works fine here, Matt, so this particular problem was solved.
Maybe you should open a support ticket.

Peter

[animando11]

I opened a support ticket, Peter, but the problem is not solved. It crashes always. It's perhaps a conflict with another program?
I created a new user in my iMac (MacOs X 10.10), and there it works, but not in my default user. Very strange!
Any idea?