Serial number problem

Debo · Post by **Debo** » Sat Mar 15, 2008 11:28 pm

Odd.

I ordered Anime Studio Pro at Amazon.co.uk, got it today -- but it keeps rejecting my serial number. I understand, looking around here and there on the Net, that there are no O's in the number, just 0's, but whatever I try, nothing seems to work: "You have not entered a valid serial number."

Did any of you have this same problem? I've contacted CP and EF but haven't heard anything so far -- could be they'll reply in a few days, still I wanted to know if it's a common thing.

heyvern · Post by **heyvern** » Sat Mar 15, 2008 11:48 pm

Make sure you are using the registration code and not the order confirmation number or something like that. I made that mistake.

Make sure you type in the hyphens (or not... if you did).

Other than that I can't think of why it wouldn't work.

-vern

Debo · Post by **Debo** » Sat Mar 15, 2008 11:58 pm

I think I have the right number: "Serial Number" it says on the disc's package. Starts with "ZS".

I tried it without hyphens as well.

Farbklecks · Post by **Farbklecks** » Sun Mar 16, 2008 2:47 pm

Hi...

Maybe it is also a misinterpretation of some numbers?
An O and a 0 could be a problem.
(Ohh + 0 = Zero)
And don't forget this sign here: -
I always type it in.

My both serials starts with a ZP (Mac + Win) coincidence maybe...
Worth a try.

Good luck.

Debo · Post by **Debo** » Sun Mar 16, 2008 10:38 pm

Nothing.

This is really frustrating. What gives?

dueyftw · Post by **dueyftw** » Mon Mar 17, 2008 3:05 am

My license has only letters, no numbers but it is for MOHO 5.4.

Dale

Debo · Post by **Debo** » Mon Mar 17, 2008 6:22 pm

I've just tried it on a PC -- and same thing, it rejects the number. So it's not my computer.

mkelley · Post by **mkelley** » Mon Mar 17, 2008 6:54 pm

Can you not call either eFrontier or Smith Micro?

I'd definitely invest in a phone call -- this is a situation I wouldn't wait to be resolved electronically.

Ashe Raven · Post by **Ashe Raven** » Mon Mar 17, 2008 8:18 pm

I've had exactly the same problem. if I coant solve it I will call them again tommorow. It's frustrating having to jump from one computer to another simply to do work.

Debo · Post by **Debo** » Mon Mar 17, 2008 9:28 pm

mkelley wrote:Can you not call either eFrontier or Smith Micro?

I'd definitely invest in a phone call -- this is a situation I wouldn't wait to be resolved electronically.

Yeah, but I'd have to do it in English (I'm Dutch) which always is a hurdle for me.

And there's no need anymore: I got a reply back from eF today, and it's solved: turns out I had the Pro version, but a Standard serial number. Slight mix-up at the factory, probably. So I'll get a new number, and that'll be that.

Farbklecks · Post by **Farbklecks** » Mon Mar 17, 2008 10:27 pm

Herzlichen Glückwunsch!
(Sorry I don't know how to write it in Dutch)

Bah, I hate this kind of stupid mistakes, it costs a lot of nerves, sweat and tears.

Here, a "feel better link",
it's not Anime Studio, it's Flash and just freshly found in the web.
I think it's funny.
http://www.weebls-stuff.com/toons/A+Walk+In+The+Woods/

Rasheed · Post by **Rasheed** » Mon Mar 17, 2008 10:57 pm

That would be "Van harte gefeliciteerd!".

I'm glad I have a serial number. And I treasure it, because I read some people had so much problems with it in the early days, upgrading from Moho to Anime Studio.

Now I have similar reservations regarding upgrading to 5.6. Will it be a smooth upgrade, or not? That is the big Q. I hope I can simply keep using the same serial number, even though Smith-Micro is the new vendor.

esotropiart · Post by **esotropiart** » Tue Mar 18, 2008 12:26 am

It sounds like your serial number should be valid, in that it starts with ZS. I had a "worse" problem in that my packaging came with the serial number sticker for an entirely different product. I tried submitting the problem on the e-frontier online customer service form, but didn't get a prompt response. So I did the same on the Smith Micro portion of the site, and I got a response that said e-frontier still does the support for this product, and I got a phone number. With the phone number, I was able to call and quickly got a proper serial number. I'd suggest doing that. Have them spell each letter out so there are no mistakes - for example "A as in apple".